Terms & Conditions

  1. Once a deposit has been paid for a short-term holiday rental, a contract has been made between N A & L M Tudge, owners of Ashford Farm Cottages  (referred to as “us” or “we”) and the person making the booking and all  members of the holiday party (referred to as “you”  or “your”) in the  following booking conditions.  UK law will govern the Contract.  The  contract will be subject to these booking conditions, and must be  complied with.  The party leader must be at least 18 years of age at the time of booking and must provide his/her name, address and the number  of adults and children in the party.
  2. Bookings are confirmed on receipt the deposit of the amount specified on the  booking form.  The deposit must be paid within one week of the booking  being placed and the deposit is non-refundable.  The balance of the  rental will be due on arrival for the holiday.  No entry to properties  will be allowed without payment in  full begin paid. Once you have a  confirmed booking, (for clarity when you have paid the deposit), you are responsible for the full rental cost even if you  subsequently cancel.
  3. Cancellations must be immediately notified to us by phone and confirmed in writing,  at least four weeks prior to the start date to give us time to re-sell  your holiday.  If we are able to re-let your booking we will not charge  you the balance of the holiday, but if we are unable to re-let you will  still be responsible for the full rental cost.
  4. Cancellation Insurance is not compulsory but we strongly recommend such insurance to protect against cancellation costs.  Details of a suitable insurance  will be sent with the booking form and a link is shown at the bottom of  our e-mails.
  5. If for any reason we have to cancel your booking in advance due to  circumstances beyond our control for example fire, flood, exceptional  weather conditions, epidemics, death, destruction/damage to the property (“force majeure”) you will be refunded the full amount of the deposit.  If we have to terminate your holiday early for the above reasons you  will be refunded part of the fee paid based on the time remaining of the booking.  No additional compensation, expenses or costs will be  payable.
  6. Arrival time: you should not arrive before 3.00 pm on the start date unless a  prior arrangement has been made.  You should leave by 10.00 am on the  day departure.  Failure to do so may result in you being charged a  further day’s rental, especially is you delay the preparation of the  cottage for the next guests.  You must not use the property except for  the purpose of a holiday period, and not for any other purpose or longer period.  The agreement is to stay in the property for the holiday  period and does not create the relationship of Landlord and Tenant  between the parties.  You shall not be entitled to a new tenancy, or to  any assured short hold or assured tenancy or any statutory protection  under the Housing Act 1988 or other statutory security of tenure now or  at the end of the Holiday Period.
  7. Under no circumstances may more than the maximum number of persons stated on the Ashford Farm Cottages web site (www.ashfordfarms.co.uk) occupy the property.  That is five persons in Threshers, four in Well  Meadow and six in The Old Bull Pen.  We reserve the right to refuse  admittance if this condition is not observed.  Any persons other than  members of your party must not use the facilities at Ashford Farm  Cottages unless prior permission has been requested and approved by us.
  8. Liability: Norman & Lynda Tudge and their representatives of Ashford Farm  Cottages shall not be liable to you or your party for loss or damage to  property how so ever arising.  You must take all necessary steps to  safeguard yourselves and your property.
  9. Care of the property: you are responsible for the property and are expected  to take all reasonable care of these furniture, pictures, fittings and  effects , in or on the property.  You must leave them in the same state  of repair, and in the same clean and tidy condition at the end of the  rental period as at the beginning.  You must not use the properties for  any dangerous, offensive, noxious, noisy, immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or other neighbouring properties.  Smoking is not allowed in any of the  properties.
  10. Breakage and damage: you are legally bound to reimburse us for replacement, repair or extra cleaning costs as necessary.
  11. Wifi is provided for the guest;’s reasonable use.  It is rural broadband and  has limitations.  The guest agrees to reasonable and lawful usage of  this service.
  12. We shall be allowed the right of entry to the property at all reasonable  times for purposes of inspection or to carry out any necessary repairs  or maintenance.
  13. Complaints: every effort has been made to ensure that you have an enjoyable stay.   However, if you have any problem or cause for complaint, please let us  know immediately to give us a chance to resolve it.  We live onsite and  will do our best to rectify any problem.
  14. Data Privacy Statement: We treat any data collected during the course of  making bookings or dealing with enquiries in strict confidence.  Your  data will never be sold.  As members of Premier Cottages (a marketing  collective of the best four and five star cottages in the UK) we have  agreed to supply to Premier Cottages Ltd the names, postal and email  address of all guests booking with us or proposing to book with us  during the previous year, in order that these guests/potential guests  may be sent a Premier Cottages brochure and sent promotional emails from time to time.  By accepting these terms and conditions you are  indicating your consent to receiving these communications from us unless you let us know otherwise, which you can do at the point of booking by  ticking the box at the bottom of the booking form, near the signature  box.  If at any time you would like your details removed from this list  all you need do is to click the unsubscribe link on any of the emails or contact us on cottages@ashfordfarms.co.uk and we will arrange for you to be removed from the database.
  15. Sally Loach (For the Love of Food) will provide catering to the cottages on  request, but this is a private arrangement between Sally Loach and you,  the holidaymaker and does not involve the owners/representatives of  Ashford Farm Cottages in any way.
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Welcome To Ashford Farm Cottages

Norman & Lynda Tudge
Ashford Farm,
Ludlow
SY8 4DB.

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