Covid-19 Update

We are delighted to be able to welcome guests back to Ashford Farm.

Addendum to our cancellation policy due to Coronvirus:

  • Having paid a £100 deposit, if you wish to cancel your holiday because of a personal problem with Covid-19 up to 2 days before the start of your holiday, you will no longer be liable for the balance of your holiday.
  • The £100 deposit is non-refundable but we will carry it forward to a later date and offset it against the cost of your new break which must be within 12 months or the deposit is forfeited.
  • A ‘personal problem’ with covid-19 means that one of your party has been instructed to isolate or has been in contact with someone showing signs of covid-19 or is showing signs themselves.
  • We will inform you if one of our staff or we are showing symptoms/been in contact and your start date is within 7 days.  You will then have the option to cancel your break right up to the start date, with a refund of deposit and nothing to pay.  No additional compensation, expenses or costs will be paid.

For all situations other than covid-19, the original Terms and Conditions apply so we still strongly advise you to take out holiday insurance, see http://www.guestfirst.co.uk/introducers?cid=4388

The Government is only allowing accommodation businesses to re-open subject to certain conditions being met.  We have been issued with protocols that outline new cleaning and safety requirements.  These are to ensure your safety, and that of our staff and our family.  It will, however, mean that things are slightly different from usual, and we will be asking for your cooperation with a few things.

Cleaning will take extra time - because of the Covid-19 risk, we now have to “double clean” - first our usual high level cleaning, and then going over everything again with a virucidal sanitiser.   This means that we need extra time for each changeover, so departure times will now be slightly different.  We still aim to be ready for your arrival at 3.00pm (please be patient if we’re not) but we are changing the departure time to 9.30am.  We understand this is inconvenient, but it is really that you allow us this extra time to ensure your safety.

Septic Tank.  This applies to Well Meadow cottage only.  Please DO NOT use bleach or anti-bacterial products in the sink, as they will upset the septic tank.  We have supplied you with antiseptic wipes for disinfecting without upsetting the water treatment system.

Please strip your Beds before leaving - Not glamorous, on the last day of your holiday, we know.  However, as 7/10 people who have had the antibody test did not have any symptoms, the Government is advising we have to assume that someone in your party COULD be carrying the virus.  The main route for contracting the virus is airborne, and it is considered that removing bedding could make the virus airborne, which is why they advise asking guests to strip the beds themselves.

Please empty all bins  (including bathroom bins) and put into the outside bins.

Please fill the dishwasher with a full load of crockery and cutlery and set it running before leaving (do not empty it).  We are now required to re-wash everything between guests, so it would help hugely if you could put all plates, cutlery, cups etc in the dishwasher before leaving, not just your breakfast things.

Some things may be missing - to reduce the risk of touch contamination, we have been advised to remove as much as possible from the cottages.  This means that decorative cushions and throws, ornaments, paper information leaflets, toys, games, etc have been kept to a minimum.  We have also reduced the quantity of some kitchen equipment, as the requirement to rewash every item between guests (even if it is clean) would not be possible in the time with the usual quantities.

If you develop symptoms - we sincerely hope that you will have a happy and healthy holiday.  However, should a member of your party develop symptoms, the Government advice is to return to your primary residence, and self-isolate there for a period of 7 days (14 days for the other group members).  Please do let us know if you do develop symptoms, as the cleaning protocols for the cottages are different.

We hope that you will have a fabulous holiday.  The “new normal” may be slightly different than what we are all used to, but it is great to be able to get away again, and if we all take responsibility for minimising risk, then hopefully we won’t get locked down again!

If you have any questions, please call us - landline 01584 831243 or moblie 07516277525, email cottages@ashfordfarms.co.uk.

Thanks

Premier_Cottages_Member_Sma
follow-on-twitter
petswelcomelogo(2)
stars11
a_a_enoynglandgoldaward1


Dogs Welcome
            Terms & Conditions            Privacy Policy         Cookie Policy          Access Statement

Welcome To Ashford Farm Cottages

Norman & Lynda Tudge
Ashford Farm,
Ludlow
SY8 4DB.

a_a_stars
my-cottages-holiday